5 min
Calm Software for Loud Industries
There's a quiet kind of software that doesn't ask for attention. The trick is figuring out where to put the noise instead.
Some industries are loud — high-volume, time-sensitive, full of edge cases that show up at 3 AM. The temptation when building software for them is to make the software loud too: alerts, dashboards, notifications, popups.
I find the better software is the opposite. It does the noisy work in the background and presents the human with as few decisions as possible.
That's hard. It means building real defaults, real error handling, real graceful degradation — instead of farming all of it out to the user as a popup.
#Product#UX#Backend
